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Customer Relationship Management | Account Management | Strategic Planning | User Adoption | Cross-Functional Collaboration | Data Analysis | Retention and Renewal | Global Enterprise Presentations | Team Building | Negotiation | Customer Engagement | Customer Training


Excel | WorkDay | Slack | AssignmetPro | | Microsoft Office | Power Point | Portuguese | Spanish | English | SQL | Tableau Dashboard


09/2018 to 12/2020

International Payroll Specialist, Expedia Group – Seattle, WA 

  • Created monthly and quarterly reports with key performance metrics and presented business reviews to key decision-makers and stakeholders.
  • Coordinated with remote third parties to generate a multi-region procedure that improved regional compliance.
  • Facilitated the design implementation of a new reconciliation process that led to improved expense control and a 33% reduction in errors.
  • Conducted best practice analysis to improve customer service response time by 88%.
  • Collaborated with the product team to refine proof of concept for customized CRM workflow to enhance the customer experience.

07/2017 to 08/2018

Global Compensation Analyst,  CapRelo – Dallas, TX

  • Ensured integrity of data received, analyzed payments made to assignees, coordinated global payrolls that assured 100% compliance worldwide.
  • Participated in weekly internal and external enterprise meetings to align key account customers while providing timely support to assignees.
  • Ensured customers achieved maximum value from their investments by monitoring account adoption rates.
  • Supported enterprise-level customers by sending cadenced snapshots of account statuses to drive strategic initiatives.
  • Created cost projections, instructed clients’ local and foreign payroll teams, reconciled multi-region payroll, collected all compensation paid to/or on behalf of assignees.

03/2015 to 07/2017

International Relocation Associate, Xerox Relocation and Assignments Services – Dallas, TX

  • Worked with the product team to design an enterprise-level product, which successfully secured an average of eight digits in ARR renewal for 3 years.
  • Researched and collected region-specific pricing data to negotiate reduced logistical contracts on behalf of key account clients.
  • Coordinated daily with global offices and external partners across multiple countries to finalize complex financial transactions for assignees.
  • Provided onboarding and long-term support for hundreds of international expatriates with time-sensitive needs.
  • Developed solution and worked cross-functionally to decrease international payment processing from 5 days to 24 hours.

10/2010 to 11/2014

Asset Manager   BAYVIEW LOAN SERVICING, LLC  – Hurst, TX

  • Led a team of eight asset managers who consistently exceeded churn goals for three quarters and received first place nationally for exceeding retention goals.
  • Managed an extensive portfolio of risky accounts worth $14 million in ARR.
  • Successfully managed client relationships and technical documentation to prepare proper payment and success plans.
  • Coordinated with senior management to conduct the implementation of two major compliance projects.
  • Conducted quarterly reviews with key stakeholders.
  • Customized data analysis process using a total quality management approach that increased accuracy of documentation by 20%.


Bachelor of Science: Global Business Management, 2017 

The University of Texas at Dallas - Richardson, TX


Academic Achievements

2016 - Oxford University, Global Conference on Business Economics
Presented one of top three undergraduate research papers, which was published in the 2017 Oxford Journal.

2016 - Cambridge University, China Associations for Management of Technology Conference
Hand-selected to present a research paper on global employee mobility.

2014 - Harvard University, Boston International Conference for Academic Disciplines
Presented cross-country comparison regarding international customer service.