Cezar de Paula

AREAS OF EXPERTISE

TECHNICAL SKILLS

EXPERIENCE

09/2018 to 12/2020

International Payroll Specialist, Expedia Group – Seattle, WA

Created monthly and quarterly reports with key performance metrics and presented business reviews to key decision-makers and stakeholders.
Coordinated with remote third parties to generate a multi-region procedure that improved regional compliance.
Facilitated the design implementation of a new reconciliation process that led to improved expense control and a 33% reduction in errors.
Conducted best practice analysis to improve customer service response time by 88%.
Collaborated with the product team to refine proof of concept for customized CRM workflow to enhance the customer experience.

07/2017 to 08/2018

Global Compensation Analyst, CapRelo – Dallas, TX

Ensured integrity of data received, analyzed payments made to assignees, coordinated global payrolls that assured 100% compliance worldwide.
Participated in weekly internal and external enterprise meetings to align key account customers while providing timely support to assignees.
Ensured customers achieved maximum value from their investments by monitoring account adoption rates.
Supported enterprise-level customers by sending cadenced snapshots of account statuses to drive strategic initiatives.
Created cost projections, instructed clients’ local and foreign payroll teams, reconciled multi-region payroll, collected all compensation paid to/or on behalf of assignees.

03/2015 to 07/2017

International Relocation Associate, Xerox Relocation and Assignments Services – Dallas, TX

Worked with the product team to design an enterprise-level product, which successfully secured an average of eight digits in ARR renewal for 3 years.
Researched and collected region-specific pricing data to negotiate reduced logistical contracts on behalf of key account clients.
Coordinated daily with global offices and external partners across multiple countries to finalize complex financial transactions for assignees.
Provided onboarding and long-term support for hundreds of international expatriates with time-sensitive needs.
Developed solution and worked cross-functionally to decrease international payment processing from 5 days to 24 hours.

10/2010 to 11/2014

Asset Manager BAYVIEW LOAN SERVICING, LLC – Hurst, TX

Led a team of eight asset managers who consistently exceeded churn goals for three quarters and received first place nationally for exceeding retention goals.
Managed an extensive portfolio of risky accounts worth $14 million in ARR.
Successfully managed client relationships and technical documentation to prepare proper payment and success plans.
Coordinated with senior management to conduct the implementation of two major compliance projects.
Conducted quarterly reviews with key stakeholders.
Customized data analysis process using a total quality management approach that increased accuracy of documentation by 20%.

Education

The University of Texas at Dallas - Richardson, TX

Certifications

Udemy

LinkedIn Learning

Udemy

Udemy