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Professional Summary

Accomplished professional with seven years of international relocation/ asset management and client service experience.


•   Strong Microsoft Excel and Visio skills 

•   Google Documents 

•   MSP/LPS Desktop, Pacer, and Aacer.

•   Tableau dashboard

•   Assignment Pro

•   Qualtrics

Work History

03/2015 to Current

International Relocation Associate   CapRelo (formerly Xerox Relocation and Assignments Services) – Dallas, TX

•   Coordinated daily with global offices and vendors across multiple countries to finalize complex financial transactions for assignees.

•   Researched and collected region-specific pricing data to negotiate reduced logistical costs behalf of key account clients.

•   Managed and assisted hundreds of international expatriates with time-sensitive HR needs.

•   Crafted process maps and training manuals to support clients' specific compliance needs.

•   Calculated international assignment cost estimates to assess the risk of assigning new expatriates across global markets.

•   Managed customized compensation and payroll processes for key account clients.

•   Developed a department-wide solution that decreased processing time for international wire transfers from an average of 5 days to 24 hours.

10/2010 to 11/2014

Asset Manager   BAYVIEW LOAN SERVICING, LLC  – Hurst, TX

•   Led a team of asset managers who reached first place on the company-wide scorecard.

•   Managed and resolved an extensive portfolio of delinquent mortgage loans.

•   Successfully managed client relationships to collect documentation and prepare respective workouts and payment plans

•   Coordinated with senior management to conduct implementation of two major compliance projects.

•   Customized data analysis process using the Total Quality Management approach to measure and increase production quality.


2017-Bachelor of Science: Global Business Management

 The University of Texas at Dallas - Richardson, TX

Academic Achievements

2016-Oxford University, Global Conference on Business Economics  

Presented one of top three undergraduate research papers, which was published in the 2017 Oxford Journal.

2016- Cambridge University, China Associations for Management of Technology Conference

Hand-selected to present a research paper on global employee mobility.

2014 - Harvard University, Boston International Conference for Academic Disciplines

Presented cross-country comparison regarding international customer service.